Exchanges

Exchanges

Lumisca pieces are considered, hand-finished, and made for keeping. Each garment is constructed only after your order is placed, which is why we do not accept returns or refunds. We do offer exchanges — so the piece you keep is the one that fits you, exactly as it should.

Window

Exchanges may be requested within 7 days of delivery.

Condition

The piece must be unworn, unwashed, and in original condition, with all tags attached and original packaging intact. Garments showing signs of wear, laundering, fragrance, or alteration are not eligible.

How it works

Write to admin@lumisca.co within 7 days of delivery, with your order number and the size or piece you would like to exchange for. Our team will confirm availability and share return instructions.

Return shipping is arranged by the customer. Once the original piece is received and inspected at the atelier, your exchange is made to order and dispatched within 5 – 7 working days.

International exchanges are subject to customs and duties — write to us first and we will advise the simplest path for your region.

Final sale

Pieces purchased during private archive sales, or marked final-sale at the point of purchase, are not eligible for exchange.

For all exchange enquiries, write to admin@lumisca.co.